ESP help online

Go to form specific help

For detailed information about each form and additional topics such as walking you through the weekly scheduling process.

Go to FAQs

For answers to some of our more frequently asked questions.

Go to downloads 

ESP's downloads include the reference manual, register instructions, and spreadsheets and documents that will help you use ESP more efficiently.

Contact us

If your issue is not solved or you require additional technical support contact us directly. Our personalized technical support is free during the trial period of ESP and to customers on our support plan; customers not on support will be charged a per incident fee. Visit our Services page for details on ThoughtWorks SupportPLUS+ plan.

Current release: V5.2.0.104

We recommend all users update to this latest release.

Updating is easy

If you schedule with ESP 5.0.3 or higher on a computer that can connect to the internet, you simply use the HELP | CHECK FOR UPDATES option from the program's Menu to update your version of ESP.

If you schedule with an earlier release of ESP 5 or are scheduling on a computer that cannot connect to the internet then you will follow the steps on our download ESP 5 page to update.

Form specific help

Select the form that you would like to learn more about.

Availability options

Breaks

Employees

Fixed shifts

Home

Hours of operation

Labor categories

Positioning guides

Preferences

Report forms
- Schedule reports
- Employee reports
- E-mail reports

Schedule

Shift lengths

Stations

Teams

Time-off requests

Volume history

Volume projection

Additional topics

the Weekly scheduling process