Support

ThoughtWorks is proud of the support offered to our customers! We don't just sell you a product; after you purchase ESP we offer support to help you keep your program up-to-date and to help you gain the most value from your purchase.

Select the version of ESP you schedule with to go to support information specific to that version:

ESP 5

Current release: 5.2.0.102
Release date: July 8, 2010

Not yet using ESP 5? Download your free trial of ESP 5 today:

Free 60-day, no obligation, trial


Version 4

Last released version: Version 4.11 Release 7

With the release of ESP 5 there will be no more updates to Version 4.

Customers using Version 4 should upgrade to ESP 5. Installing ESP 5 will not remove Version 4 from your computer; download the free 60-day trial of ESP 5 and run both versions while you see for yourself the benefits of ESP 5.


Upgrade from Version 4 to ESP 5

Use the link above to view information developed for our customers upgrading to ESP 5, including instructions for converting your Version 4 data.


Services

We're here to help! We don't just sell you a product we want to help you get the most value from your purchase by helping you keep your software up to date.

You receive six-months of support and updates with your purchase; after that you can keep your software up-to-date by enrolling in our SupportPLUS+ support and maintenance.

Our schedule analysis service has helped many users improve the scheduling process at their location.


Contact us

We encourage you to contact us whenever you have a problem or question. To speed up service, we suggest that you be at the computer with the program running before you call.

noteUnlimited technical support is one of the benefits of our SupportPLUS+ plan. Customers not on the support plan may still contact us for assistance but will be charged a per incident fee, payable at the time of the call.