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You've got questions

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We're here to help

When you purchase ESP, you automatically receive six months free support and updates. After that, you can keep your software up-to-date by enrolling in our annual SupportPLUS+ support and maintenance program.

SupportPLUS+: Everything you need

  • Unlimited technical support by telephone or e-mail; contact us any time you have a problem or question about ESP.

  • All updates of our software, guaranteeing that you have the most up-to-date version.

  • Our Schedule analysis service. Send us a copy of your data and we will perform a detailed analysis of your entire system set-up. We will then send you a list of suggested changes that will save you time, money, and ensure that our software is operating at top form in your operation

We encourage you to contact us whenever you have a problem or question. To speed up service when calling us, be sure that you are sitting in front of your computer with ESP open. Even for general questions about using ESP we suggest that you be at the computer with the program running before you call.

Schedule analysis service

Even if you don't have any obvious problems, why not take advantage of our Schedule Analysis service? This service is provided at no cost to all members of our annual SupportPLUS+ plan.

During this service we perform an in-depth analysis of your system set-up and review your data for problems. We generate dozens of schedules, testing many different variations, and then prepare a detailed report. The report outlines recommendations that you can use to improve your schedules and reduce the time it takes you to prepare your weekly schedule.

The results of our review are sent in the form of a report of suggested changes to improve your data setup; we do not change your data file. It is important, therefore, that you review the report carefully and then you choose whether to make all the recommended changes or only some of the changes. This also helps you understand why the changes are suggested and how they will improve scheduling in your location.

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